Please remember that our Furniture is vintage and will never be in ‘NEW’ condition there will be marks of some description. Please contact our team with any questions prior to purchase. We are happy to help! 

Due to the nature of our business, pretty much all of our stock has been used in a former life and is either restored or has been preserved in a sale-able condition. 

Please be aware that as these lovely pieces have lived lives before and they will be subject to signs of aging and general wear, this is also reflected in our prices.

Whilst we make every effort to ensure our stock is sold in sound, safe and usable condition, all items are 'sold as seen'.

As we are not the manufacturers, we cannot give any performance, safety or quality guarantees. We advise you conduct your own safety assessment, in particular for items that are to be used in a commercial situation.

For any item bought online that you wish to return. Additional postal, shipping or courier costs will be at the buyer's expense and must be returned within 14 days of delivery. This rule applies for EU customers only. Returns are not accepted for overseas / not EU customers. 

Any return request should be done within 14 days of delivery. Past that deadline, we will not accept returns. 

Also please note that returns should be arranged by the buyer.

We recommend that you use a trackable shipping service and purchase shipping insurance to protect the item being returned. 

Once we have received and inspected the returned item, we will then issue the refund. Please make sure to share your bank details when returning an item so we can transfer the funds immediately upon receipt. 

Please be aware that any reclamations (returns, general claims, etc.) should be done within 14 days of delivery. Past that deadline, we will not be able to help you. 

If the item bought online does not match the condition and pictures on our website, the additional postal, shipping or courier costs are on us. The reclamation should be done within 14 days to delivery. Past that deadline we cannot arrange the return. This rule applies only for EU customers. Returns are not accepted for overseas / not EU customers.

If the item arrives damaged then it must be photographed on delivery and e-mailed to us within 48 hours. 

We will need pictures of the shipping tag, of the package inside + outside and pictures of the damages. Without those pictures we cannot file the claim. 
You must hold on to all original wrapping for the process to be completed successfully.  

Packages are usually insured. However, the fact that a package is insured doesn’t mean you will always get a (full) refund when it’s damaged during transport.

Carriers have different rules and terms and conditions. 

In order to get a refund, the claim should be filed within 3 days of arrival to the carrier. After that deadline we won't be able to help you get the insurance back. When receiving a package, please check it immediately and thoroughly. Please never accept a package from a carrier if the package seems already damaged from the outside. If you sign for delivery in good condition, it becomes very hard to prove that the package got damaged during transport. 

Please note that this claim process may take a while. Refund will be possible only when we receive a positive confirmation from the carrier. This process (depending on the carrier) takes usually from 2 to 6 weeks.